Headphones not detected

markhenaremarkhenare Level 1
edited January 19 in ZenBook
  1. System: Windows 11
  2. Battery or AC: Both
  3. Model: ZenBook 14 UX434FQ
  4. Frequency of occurrence: Constant

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Updated to Windows 11 yesterday and headphones are no longer detected. Sound operates normally from speakers when headphones unplugged. Headphones work normally on other devices

Have updated drivers and run trouble shooter but no impact.

Audio device is Realtek(R) Audio

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Comments

  • Hi Mark,

    May you help to check if all of the Windows update has been completed?

    And please provide your BIOS, OS build and audio driver version.

    Thank you so much.

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