No numpad on my UX425EA, Please Help!

carlstorybcarlstoryb Level 1
edited January 9 in ZenBook
  1. System: Windows 10
  2. Battery or AC: Both
  3. Model: UX425EA-KI462T
  4. Frequency of occurrence: Permanent
  5. Reset OS: No
  6. Screenshot or video: N/A


Detailed description:


I recently bought UX425 on ASUS official website. I have just received it earlier today. I bought UX425 since this laptop fits my needs and I really like the dedicated numpad button feature on the trackpad. However, mine does not have the numpad button on the trackpad. The other problem is that there is no Type-C to 3.5mm Jack included in the box.


  1. What should I do if I really want the model which includes numpad feature?
  2. Does this laptop really come with any other accessories apart from power unit?


  • Hi there,

    For both questions, you would need to contact the shop or retailer.

    There are 2 different version for UX425EA touchpad, and the bundled accessories varies in different sales channels.

    Thank you.

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