ASUS - ZenTalk

saif1 · ‎12-05-2021

System: Windows 11
Model: UX581GV
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Detailed description: I recently reinstalled the operating system on my UX581GV with a fresh copy of Windows 11. I've installed all of the known drivers and updated the operating system to the most recent version.
I'm now having problems with the number pad; some of the input does not match what I touch; for example, if I tap the number 8, the system will correctly input the number 8, but if I tap the number 7, the system frequently selects the entire typed text. It could be regarded as a double-tap. Sometimes it's the other way around; when I tap the number 7, the system doesn't respond to anything.
Could you please give me some advice on what I should do?

Blake_ASUS · ‎12-05-2021

Hi there,
May I know your BIOS version, Win11 build version and numpad driver version?
And which language are you using? English (US)?

Please share a short video of the issue as well.
Thank you so mcuh.

saif1 · ‎12-06-2021

Thank you for your response.

The detailed information you requested is as follows:
BIOS Version/Date 308, 5/18/2020
Win 11 Version 10.0.22000 Build 22000
Numpad Driver Version 12.1.0.39
OS Language English (US)

saif1 · ‎12-06-2021

You can watch the video I made at the following link: https://bit.ly/ux581gv

Blake_ASUS · ‎12-06-2021

Hi there,
Thank you so much for the information and the video. Let me consult more about it.
May I double confirm again about how did you install Win11?
So you did not upgrade it from Win10? you clean up all the partition and install Win11 ISO file directly?
Thank you.

ASUS - ZenTalk

The UX581GV number pad isn't working properly.