ROG 5 restarts on its own

dins1703dins1703 Level 1
edited January 5 in ROG Phone 5

Please tell us some basic information before asking for help:

  1. Model Name: ROG 5
  2. Firmware Version: Version WW-18.0840.2111.196
  3. Rooted or not: not rooted
  4. Frequency of Occurrence: 5 to 6 times a day
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


The phone restarts on its own multiple times a day. I am noticing this issue after the recent firmware update. Please confirm if this happening for other users

Please tell me the steps to revert to the previous version of firmware.


  • Hi dins1703,

    Can you tell me how often the restart occurs?

    Have you tried factory reset on your phone once after the update?

    Any Apps installed after the new update?

  • dins1703dins1703 Level 1
    edited November 2021

    It's occurs many times a day. Whenever I do something faster like swiping the pages for apps, going back , going home , swiping left from home to Google now etc

    Once its gets restarted, it does restarts two three times on quick succession. Then whenever I start doing something faster as mentioned above. It's happens again

    Factory reset is done and doesn't help

    No news apps have been installed

    Please help

  • Mine restarts on its own as well but I found a work around sort of, I turn my hotspot on and connect another device and it seems to keep my phone from restarting. I am starting to think it has to do with battery optimization which could be the cause of the random restarts.

    If I leave my phone idle and nothing connected to the hotspot it will restart on its own.

    I have a trace log report of my phone from when I let it do its thing to restart just need someone willing to comb through the file.

  • I think the last update did a lot of damage.. My aura lightning dosent work since ive update my phone (also rog phone 5).

    Lemme know if u find a way to download the previous version .

  • There are raw files but that means EDL method of flashing, XDA forum is good for finding that, I found a bunch of older firmware files there.

This discussion has been closed.