Zenfone 8 - Dual band issues after update the last firmware

hi_1990hi_1990 Level 1
edited December 2021 in ZenFone 8

hello all. I have a problem, my phone (Asus zenfone 8) cannot detect any 5ghz wifi band. And i try install any 3rd apps to detect any 5g wifi router on my place, but still cannot find any.

so for the imply, i cannot use dual-band because it only detects 2.4 GHz wifi. Cannot find any band on 5ghz.

if there is any kind that has the same problem as me?

how is the solution?

Comments

  • Hi @hi_1990

    Kindly provide the information below so that we can assist you better;

    1. Your current firmware version

    Settings>System>About Phone>Software information

    2. Your current router model name

    3. Can your phone detect 5 ghz wifi in other area now?

    4. If you put your phone and other devices in the same room of the router, can other device detect 5 ghz wifi yet can't your device?

    5. Please try reset Network: Settings>System>Reset options>Reset Wi-Fi, mobile & Bluetooth

    6. Please try turn off the router and reconnect the signal.

This discussion has been closed.