Zenfone 8 - Dual band issues after update the last firmware

hi_1990hi_1990 Level 1
edited December 2021 in ZenFone 8

hello all. I have a problem, my phone (Asus zenfone 8) cannot detect any 5ghz wifi band. And i try install any 3rd apps to detect any 5g wifi router on my place, but still cannot find any.

so for the imply, i cannot use dual-band because it only detects 2.4 GHz wifi. Cannot find any band on 5ghz.

if there is any kind that has the same problem as me?

how is the solution?


  • Hi @hi_1990

    Kindly provide the information below so that we can assist you better;

    1. Your current firmware version

    Settings>System>About Phone>Software information

    2. Your current router model name

    3. Can your phone detect 5 ghz wifi in other area now?

    4. If you put your phone and other devices in the same room of the router, can other device detect 5 ghz wifi yet can't your device?

    5. Please try reset Network: Settings>System>Reset options>Reset Wi-Fi, mobile & Bluetooth

    6. Please try turn off the router and reconnect the signal.

This discussion has been closed.