Asus Zenfone 3 blurry pics

kainiskainis Level 1
edited September 30 in Fan Chat
It's supposed to have 16mp back camera but pictures are very grainy. Will Asus still fix this issue?

Comments

  • It is very difficult to answer your question without knowing more.
    There should not be any inherent 16MP bug on ZenFone 3.
    Are you able to explain more the issues and settings you are having on your device?
    Whether or not you have dirt or condensation lodged behind the lens, or if the autofocus motor might have been damaged?
    Br
    CH
  • kainiskainis Level 1
    the motor is not broken as you can see it can focus when the object is right in front about 5 feet away. But can't really focus and get details if object is about 20 feet away
  • CH_ASUSCH_ASUS mod
    edited May 2019
    From these pictures it seems it has not acquired focus at all in the scene. For which reason I cannot tell.

    It cannot focus on objects in the front as well as focus on object in the back - at the same time. For a lack of deeper explanation, the camera depth of field does not work like that.

    For the near field focus, you may firstly try to reset all settings in the camera -> Go to Settings->Apps-> Find the Camera app, go to "Storage & Memory" - clear both cache and storage.


  • kainiskainis Level 1
    I cleared the cache but not the data coz I don't want to loose my pictures. See these photos taken from. The same distance and zoomed in. The blurry one is from Zenfone 16mp back camera. The other one is from my older phone Nexus 5 with just 8mp where you can clearly see the brand name of the tv

    And this from not zoomed in from Zenfone

    And trying to attached the next picture not zoomed in from Nexus 5  (but not letting me do I'll attach on next comment)
  • kainiskainis Level 1
    Here's the next picture not zoomed in from Nexus 5 
  • Thanks, yes are you touching the viewfinder to manual focus? On Zenfone 3?
    Can you see the image change as the focus changes? 

    It could be something damaged with the autofocus , if this is the case recommend you to contact your local Asus service center.
  • kainiskainis Level 1
    I'll try to find the service center. Yes I touched the screen to manually focus and zoom. Are you sure it's not the software update.? This used to work before the OS update in Jan 2018. How can it focus clearly in near items but cannot when they are about 10 foot away?
  • CH_ASUSCH_ASUS mod
    edited May 2019
    I'll try to find the service center. Yes I touched the screen to manually focus and zoom. Are you sure it's not the software update.? This used to work before the OS update in Jan 2018. How can it focus clearly in near items but cannot when they are about 10 foot away?
    It can be because the autofocus motor is stuck or damaged. We will check with our RD if any such issues are reported elsewhere as well.  OS Update in Jan 2018? That was over 1 year ago?
  • kainiskainis Level 1
    Yes a year ago I've been living with this issue. I have been checking forums and haven't seen a solution. 
  • سلام،چند روزی هست که متوجه شدم دوربین جلو تار هست و فوکوس نمیکنه وتنظیمات دوربین رو از اول انجامش دادن هم تو قسمت تنظیمات صفحه خود برنامه گوشی وهم در تنظیمات سیستم دوربین و حافظه پنهان رو هم همه رو پاک کردم درست نشد دوبار خود گوشی رو به تنظیمات کارخانه برگردوندم اما تاثیری نداشته لطفا به من بگید که چه کاری باید انجام بدم ممنون

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