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Proximity sensor stopped working after update to 18.1220.2111.160

ipovarenkin
Star I

‎11-26-2021 05:40 AM

Model Name: 5s pro
Firmware Version: 18.1220.2111.160
Rooted or not: no
Frequency of Occurrence: permanent
*********
Proximity sensor stopped working after an update to ww_18.1220.2111.160
Screen goes black right after call (cell, WhatsApp, FB, etc), screen gestures doesn't work anymore, etc.

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1 REPLY 1

ipovarenkin
Star I

‎12-01-2021 11:42 AM

Today i've got an OTA update to ww_18.1220.2111.164
Nothing changed with proximity sensor:(
DevCheck shows that the sensor is alive. It starts showing 0cm distance when I put my finger over the sensor.
screenshot-20211201-165408448.jpg

Is there a chance to get any support from ASUS here?
Online chat doesn't work inside MyASUS app. Only Zentalk works on the phone...
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Youtube support channel