18.0840.2111.196 update break my phone

4slayer44slayer4 Level 1
edited December 2021 in ROG Phone 5

Please tell us some basic information before asking for help:

  1. Model Name: ZS673KS
  2. Firmware Version: 18.0840.2111.196
  3. Rooted or not: NOT
  4. Frequency of Occurrence: every 30 seconds
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


After updating my phone now it's restarts every 30 sec. Even when i don't using it(turned off screen). I rebooted it few times. Turn off notifications. Nothing helps.


  • I found this description on an independent asus news site https://www.thegoandroid.com/

    but on all ASUS official sites the latest Firmware is .188, incomprehensible !!!

    For your problem, tried restarting in safe mode (all 3 buttons simultaneously)

    [November 22, 2021]: Asus is rolling out a new update for the ROG Phone 5 on the firmware version JP_18.0840.2111.196. The package adds the November 2021 security patch and resolves a few issues. Below is the official changelog by the company.


    ο Google Security Patch Update (November 5, 2021)

    ο Fixed the problem that the color of the setting screen was not displayed properly

    ο Fixed an issue that could cause screen display issues when browsing certain web pages

    ο Fixed an issue where the Lightning Armor Case would sometimes not work properly after connecting a gamepad

    ο Fixed an issue where the device might shut down automatically in rare cases when using LINE calls

  • I wish i read your comment before i reset my phone... At least it works now. But i lost all my music and progress in some games i dind't bind to my acc.

This discussion has been closed.