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18.0840.2111.196 update break my phone

4slayer4
Star I

‎11-22-2021 11:41 PM - last edited on ‎01-16-2024 01:24 AM by Community Manager

Please tell us some basic information before asking for help:
Model Name: ZS673KS
Firmware Version: 18.0840.2111.196
Rooted or not: NOT
Frequency of Occurrence: every 30 seconds
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
After updating my phone now it's restarts every 30 sec. Even when i don't using it(turned off screen). I rebooted it few times. Turn off notifications. Nothing helps.
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2 REPLIES 2

FunBike31
Community Legend I

‎11-23-2021 05:28 AM

I found this description on an independent asus news site https://www.thegoandroid.com/
but on all ASUS official sites the latest Firmware is .188, incomprehensible !!!
For your problem, tried restarting in safe mode (all 3 buttons simultaneously)

[November 22, 2021]: Asus is rolling out a new update for the ROG Phone 5 on the firmware version JP_18.0840.2111.196. The package adds the November 2021 security patch and resolves a few issues. Below is the official changelog by the company.

Changelog
ο Google Security Patch Update (November 5, 2021)
ο Fixed the problem that the color of the setting screen was not displayed properly
ο Fixed an issue that could cause screen display issues when browsing certain web pages
ο Fixed an issue where the Lightning Armor Case would sometimes not work properly after connecting a gamepad
ο Fixed an issue where the device might shut down automatically in rare cases when using LINE calls

4slayer4
Star I

‎11-23-2021 06:37 AM

I wish i read your comment before i reset my phone... At least it works now. But i lost all my music and progress in some games i dind't bind to my acc.
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