Mic and sound goes off on all video calls

gizmobabagizmobaba Level 1
edited January 6 in ZenBook
  1. System: Windows 11
  2. Battery or AC: Both
  3. Model: Asus Zenbook flip S-13 Oled (UX 371, 11th Generation)
  4. Frequency of occurrence: everytime
  5. Reset OS: done a couple of times
  6. Screenshot or video:


Detailed description:I am having a problem with my new laptop while using zoom and all online video calls like teams and google meet too.

1Have shared a screenshot of zoom.

  1. The moment I switch zoom on it asks me to remove noise cancellation of mic and speaker which also I follow every time. Still, after trying repeatedly at times speaker and mic works, and again in a few minutes the same notification appears and my mic goes off.
  2. i have tried reinstalling all drivers and window again but all in vain
  3. I have tried an extensive search but have not found any video or support for this online


  • Hi there,

    This issue happen after you updated to Win11? or already there in Win10?

    Can you share the screenshot again?

    Please enter Settings>System>Sound>Input>Test your microphone

    does it work?

    Does plug in headset work? only the built in speaker/mic having issue?

    Thank you.

  • Thanks a ton Chief for responding.

    The issue happened before updating in Win10 as well and now the same in Win 11.

    Screenshot attached again

    The microphone works fine . Only goes off when I log in to zoom or teams or any online meeting.

    While that message appears on the screenshot there is a notification that appears from Asus App asking to shut the Noice cancellation. Post I do that Mic works but the speaker goes off. If a couple of times I keep fiddling with the speakers etc in respective apps then it will start working for a while and then shuts off in the middle again.

    Haven't tried plugging in the microphone as the laptop does not have a microphone port

    frustrated to the core. Please help

  • Hi there,

    Can you help to check the version of below driver and app?

    1.Realtek Audio driver

    2.Realtek Audio Console

    Thank you.

  • Audio driver 6.0.9202.1

    UI version

    Hope this is what you needed me to provide.

    Thanks in advance for your help and support

  • Hi there,

    The driver version is what I need, but I'm not sure about the Realtek Audio Console APP.

    Please update the app to V1.27.253.0 by below link


    Can you help to check one thing?

    Please enter MyASUS, and see if "AI Noise-Canceling Speaker" function has been turned on.

    Please turn off to see if it helps.

    Thank you very much.

This discussion has been closed.