Fingerprint settings disappeared and SIM Card not getting detected after update

dixitshantanu55dixitshantanu55 Level 1
edited December 2021 in ROG Phone 3

Please tell us some basic information before asking for help:

  1. Model Name: ROG Phone 5
  2. Firmware Version: 18.0840.2109.188
  3. Rooted or not: No
  4. Frequency of Occurrence: Since Nov. 13 2021
  5. APP Name & APP Version (If your issue relates to the app):

The phone does not detect any SIM Card on both slots, along with that the fingerprint settings disappeared completely.

Factory reset didn't make any difference.

I had visited the service center once, they installed a different software (.183) on the device and the problem solved completely, but it came back after 1 day.

Is this a known issue which is solvable by an update or is it a hardware issue which requires me to visit the SC again?



  • Hi dixitshantanu55,

    If you have already been to the SC, request you to visit again as that will be a quick way to fix the issue. If you have any issues during or post service please share me the RMA no. via DM.

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