Sim not detected and fingerprint option gone

praveendomnic28praveendomnic28 Level 1
edited December 2021 in ROG Phone 5

Please tell us some basic information before asking for help:

  1. Model Name: Asus Rog 5
  2. Firmware Version:
  3. Rooted or not: No
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app):

Sim 2 stopped working I checked the sim and replaced new sim worked fine after 2 days sim 1 stopped working . I tried various sim still not working and fingerprint option itself gone from settings.



  • Make sure you are on the latest software version which is WW_18.0840.2109.1886 if not, you can check by

    Go to setting => System => About => Software information.

    Run an SMMI test to check if this is related to hardware,

    How to Enter SMMI_TEST (test hardware)

    Go to Calculator=>type " .12345+= "

    you will be entered to SMMI_TEST

  • Hi, i copy/paste te solution worked for me (From XDA forum, problems star with a fall)

    My sim-cards wouldnt be recognized, sometimes only one of them, sometimes both. Additionally, my fingerprint-sensor wasnt working too. By checking pictures of a disassembled phone I could locate the problem inside. It has a connector on the lower end of the phone, which is for sim and FP-sensor. I can definitely and easily come loose.

    Quick and dirty fix for me, was pressing with controlled but quite some force on the lower end of the LED-Rog logo while the phone laying flat on the table. I used my thumb, pushed and restarted the phone to check. Didnt work, pushed a bit harder and restarted again until it worked. The back glass has some flex to it, to make it possible to push the connector back in. Still, be careful to not break it, if you try it yourself.

    When I found that solution, I've sent it in on warranty for proper fixing with this Information to ASUS. They replaced allegedly the mainboard. But I actually think, they just fixed the connector in place, because bending the phone to a certain degree "unfixed" it in my case again. I dont know, if its the same issue you have, but if it is, hope it helps everyone.

  • The JerryRigEverything test is a bit extreme and too fast, it is clear that before breaking it, putting it for several weeks in a jeans pocket will have better highlighted the problems of vibrator, sim, fingerprint reader and certainly the bottom speaker, all caused by bending and poor connector design

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