(Reposted)Fingerprint not working working/armoury crate version is not for my phone

Please tell us some basic information before asking for help:

  1. Model Name:Rog Phone 5
  2. Firmware Version:18.0840.2109.176
  3. Rooted or not:not:No
  4. Frequency of Occurrence:After I got my phone back from the service center
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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My phone had those issues which everyone have,the wifi/hotspot stopped working and shortly after the phone died and never worked again.Sent it to the service center,the motherboard got replaced and I got my phone back after 2 weeks.

After I turned on the phone,I saw that the armoury crate version that I have is not for the normal Rog phone 5(the one with the rog logo on the back,that I own) ,it is for the Rog Phone 5 Pro(the one with the screen on the back).

I also tried to use the fingerprint,but it didn't work at all.I did a test on the calculator using ".12345+="and it says that the fingerprint is working.

I think they installed a wrong firmware version on my phone and thats why the fingerprint and the rgb is not working.

Anyways....How can you guys do such mistakes?Man..

I attached some pictures,explaining my issues much better

Waiting for a Asus mod to reply bc they havent done anything last time.I just hope I wont have to send it to a service center again.


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