Twin view dock 2 overheating while changing the phone

adeeb.almosawiadeeb.almosawi Level 1
edited December 2021 in ROG Phone 3

Please tell us some basic information before asking for help:

  1. Model Name: Rog phone 3 512GB 12GB Ram
  2. Firmware Version: Android 10
  3. Rooted or not: not rooted
  4. Frequency of Occurrence: if twin view dock battery level above phone battery level.
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


Using Balanced mode from the Armoury crate app for twin view dock 2 power bank feature, the twin view dock overheat and causes system to ask the user to immediately disconnect the USB charger.

This issue arises only if the twin view dock power level is higher than the phone power level. If the twin view dock is not charging the phone battery, this issue does not occur.


  • I dont have this issue

    Maybe try to update ur phone?

  • Dear Razgriz,

    Please provide step by step process of the update which you are referring to so I can resolve the issue.

  • U mean how to update?

    Update ur phone from setting - system - system update..

    Im on latest firmware, there is a little bug since a11 beta test until now..

    After detach twinview, there is still twinview battery modes inside armoury crate as if we still using it..

    But that is just minor display bug, not affecting performance or else..

    Im not too often using twinview dock btw, but i never got ur kind of issue..

    I hope that is just bug and gone with update..

  • As per your description, please find attached the screenshot of system update message when I open it.

  • U dont update ur phone for a year?

    Is ur phone is tencent version?

  • Dear Razgriz,

    The phone update function shows there are no updates available for download at this moment.

    I just got my phone last September, and it was a brand new in its original packaging.

    And to answer your last question, please provide from the settings menu how do I view what version am I holding.

    And lastly what are the differences between the version of the phone in terms of what updates will be available for download.


  • Check back of ur phone, is "tencent games" written there?

    Because tencent unit is sold exclusively only for chinese market with its own chinese firmware..

    But many seller sold it outside china because it is cheaper and install global firmware on it, replacing the original chinese firmware..

    To do that, they must unlock bootloader, which is make warranty void and blacklisted from asus hence this unit wont get fota update..

    For tencent unit with global firmware, it still can update but user must manually download update files from here..

    Put downloaded file into root folder n then restart..

    After restart, phone will detect update file n let it install..

  • Thanks Razgriz,

    I found the "tencent games" print on the back, now I am downloading the firmware update from the link provided, do I need to unzip it first or it works without unzipping?

    I will try both ways and keep you posted.


  • adeeb.almosawiadeeb.almosawi Level 1
    edited November 2021

    After moving the zip file to root folder and restarting, the system did detect the update, upon confirmation to proceed with the update, the message shows update failed.

    Tried to unzip to root folder and restart.

    System did not detect the update.

    Any help would be appreciated.


  • Nope, u dont need to unzip it..

    Btw, which one u downloaded?

    Make sure u pick with "WW" first, not "CN" one..

    N afaik, u cant directly install latest a11 firmware..

    U need to install latest a10, then first a11..

    After that, u can install latest a11 firmware..

  • Ah, maybe u would like to try to install latest a10 firmware first..

    After that, try to dock it with twinview, is it still got that issue?

    Because some ppl are not happy with a11 with their own reason..

  • Hi,

    Here is the version I have now installed:

    "Version WW-17.0823.2104.147

    2021/05/25 2.67 GBytes

    ZS661KS software Image:WW-17.0823.2104.147 for WW/EU/RU/JP only"

    And here is the message that appears on screen when the dock charges the phone.

  • Yup, thats rite

    Still happen after update?

    Then maybe that is hardware issue..

    Try to clean phone n dock's port first n connect it again..

  • This is the latest version if you want to try

This discussion has been closed.