Whatsapp Video Call Camera Issues

se7en_teeshirtse7en_teeshirt Level 1
edited January 21 in ZenFone 8


1) Anyone experiencing bad video quality from the camera while video calling via WhatsApp? So grainy, low resolution even on my Wi-Fi connection. I guess Zenfone 8 camera 3rd party issue again?

2) Can the extra, bigger black hole around the front camera to be removed during videocall? It is so obvious that it cuts out the display of the video.


  • I face the exact same complaint. Why does the camera cut out become bigger during a video call.

    What is happening with the terrible front facing camera quality on any call? It is a waste of the phone's capabilities

  • Additional issue that I just experienced when using WhatsApp:

    3) After I snaped an image using the rear camera, and before I wanted to send to the recipient, I noticed the final image tend to shift to the left + zoomed-in from what I had focus in frame before. It seems like the two camera lens are confused?? Anyone else or is it just me here?

    Please help.

  • Hi @se7en_teeshirt @cdqg_david ,

    I wasn't able to replicate your issue, here are some trouble shooting tips:

    1. Are you experiencing this after latest firmware released yesterday
    2. If you are up to date, please try clearing cache on What's App and systemwide
    3. If this doesn't help, then try clearing the storage for your camera app as well.
    4. And if error remains I will suggest to uninstall and reinstall the app.
    5. Regarding hole around camera, it is part of the UI design. I'll suggest you to head it over the Ideas for next section. Ideas for Next — ZenTalk (asus.com)

  • @Irene2_ASUS

    1. I am on There is no update with detected yet from my phone system.
    2. I have cleared the cache of WhatsApp, still no improvement.
    3. I have cleared the storage for my camera app, still no improvement.
    4. I have uninstalled and reinstalled WhatsApp, still no improvement.
    5. Noted. But it is still such a waste of screen display when the Zenfone 8 front camera already has the silver ring around it to remind its existence.

    I will replicate for a clearer picture of what I am facing.

    A) Below is the WhatsApp camera that I screenshot, before I tap the snap button. Notice the number and letter keys are still visible in the photo frame.

    B) This is after I tapped the snap button. The image is either being shifted, or being cropped away or scaled down. Notice partial of the number and letter keys are no longer visible in the photo frame. Same goes to other objects like the green plants at the background.

    6) Again regarding the bad video quality (grainy, low resolution) from the front camera while video calling via WhatsApp. This quality needs to be improved immediately. It is such a shame that I have to give reasons to my business clients when seeing my video that my network is poor though I am on excellent Wi-Fi connection at office and home.

  • Totally agree with you on point 6 - (bad whatsapp video call quality).

    Infact not only whatsapp, the quality were also bad on LINE, wechat and DUO video calls etc...

    Facetime with iPhone was good though, so I don't think it is due to the lousy front camera sensor since it could take nice photos and videos. Most likely is the software issue.

  • @Gustav_ASUS @Irene2_ASUS Hi Mods, able to simulate my reported issue so far?

  • I have the same issue as se7en_teeshirt

    When I use the inbuilt camera in WhasApp the image jumps to the left a little. If I use the min camera app then attach to WhatsApp it works fine. It seems WhatsApp gets confused between the cameras.

    This may be an issue for WhatsApp to solve, not ASUS though.

    Any suggestions yet?

This discussion has been closed.