Guardians of the Galaxy Bundle promo for Rog Strix laptop

Hello, I submitted my information and invoice for a product I purchased within the promo date to receive this bundle item that is clearly advertised on your reseller's site - I can't post links but it was on Canada Computers - ASUS ROG Strix G15 Gaming Laptop 15.6" FHD 300Hz AMD Ryzen 9 5900HX, RTX 3060, 16GB DDR4, 512GB SSD Windows 10 Home, G513QM-EB94.

I was told via email that it is not eligible. There was no explanation and said to contact customer support but since I can't find a general inquiry form, I'm here.

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