Asus Duo UX482EA freezes when screenpad turns off

Giorgos_HGiorgos_H Level 1
edited January 7 in ZenBook
  1. System: Asus Duo, BIOS 309, windows 10
  2. Battery or AC: Both
  3. Model: UX482EA
  4. Frequency of occurrence: Every time
  5. Reset OS: Both recovery & clean windows 10 install
  6. Screenshot or video:


Detailed description:

System freezes a few seconds after screenpad is turned off via special key (5-10secs after screenpad turns black)

System will recover on next reboot(s), except once where it was impossible, so I had to clean install windows.

It looks that freezing is common in these forums, but I didn't find any suggestions, only closed threads!

Any ideas?


  • Hi Giorgos,

    Can you specify more?

    Which special key do you mean? F6 or the button above the touchpad?

    If you mean F6, then do you mean turning the screenpad completely off or turn to touchpad mode?

    Thank you.

  • Hi Blake,

    Sorry, I mean the one above the touchpad and only when turning screenpad completely off.

    Thanks for your response

  • Hi Giorgos,

    Then if you use F6 to turn the screenpad off, does the same issue happen?

    Are you connecting to any other external device at the same time?

    Thank you.

  • Hi Blake,

    There is only one button that switches off the secon screen.

    The F6 key disables touchpad.

    And no, there is no other device connected.

    Are u affiliated with Asus support?

    Do you or anyone else have something to suggest?


  • Hi Giorgos,

    Sorry , I mixed your model with the other screenpad 2.0 model.

    If you enter safe mode, does the same thing happen?

    Thank you.

  • At safe mode, screenpad remains off and special buttons do not work

  • Hi Giorgos,

    Can you help to follow below FAQ and only reinstall screenpad?

    and please double check if the installation order is the same as in the FAQ.

    Thank you.

  • Hi Blake,

    Thank you for your suggestions, I will try them this weekend.

    Note that all drivers are reinstalled a few times, but not necessarily in this order.

    Lets hope it works, and I will let you or others know

This discussion has been closed.