Screen goes black for a second when plug and unplug charging

dante_88dante_88 Level 1
edited November 24 in Others
  1. System: Windows 10
  2. Battery or AC: AC
  3. Model: ROG Strix G15 G513ih Nvidia GeForce GTX 1650 AMD Ryzen 7
  4. Frequency of occurrence: from the first time bought until recently (one week)
  5. Reset OS: No
  6. Screenshot or video: No

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Detailed description:

My screen got black for 1-3 seconds when I plugged and unplugged charging, it happens since day one I bought it. It's bothering since the screen goes black, the video I'm playing just got lagged.

I've updated my windows 10, also my AMD Radeon and Nvidia Driver on the device manager.

I've also tried to change the refresh rate and battery power plans, but it didn't work.

Please help me to solve this problem, I'd really appreciate it, thank you

Comments

  • Hi there,

    This is normal because it is re-adjusting the display setting under different mode.

    I'm will report this to the related department for future improvement.

    Sorry for the inconvenience caused.

    Thank you.

This discussion has been closed.