Zenbook UX331UAL fingerprint issue WIN11

fechtgottfechtgott Level 1
edited November 2021 in ZenBook
  1. System: Windows 11
  2. Battery or AC: AC
  3. Model: Zenbook Ux331UAL
  4. Frequency of occurrence: all the time
  5. Reset OS: fresh install
  6. Screenshot or video: no


Detailed description:i recently installed windows 11, since then my fingerprint scanner stopped working.

when i try to add a fingerprint now, it says something like "no windows hello compatible device found". (it also doesn't show up in device manager).

so i thought the driver is missing. then i tried to install it, but it doesn't work either because it also returns an error.

 I hope someone has an idea how to fix this.


  • Hi there,

    Please share your product SN in the PM I send you.

    and can you share the specific OS build version you have now?

    Thank you.

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