WiFi and Hotspot Stopped Working

rahulmehta942rahulmehta942 Level 1
edited January 10 in ROG Phone 5

Please tell us some basic information before asking for help:

  1. Model Name: ROG Phone 5
  2. Firmware Version: 18.0840.2109.176
  3. Rooted or not:
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


WiFi and Hotspot Stopped Working on my ROG Phone 5. I tried to contact the following service centers but they aren't replying:

  1. F1 Info Solutions & Services Private Limited "F1 Info Solutions & Services Pvt. Ltd. SCO -817-818, First Floor, Sector - 22 A Opposite Sector 17 Parade Ground, Chandigarh. Pin code : 160022 " (2.1km) 0172-4061342 -> Picks up phone and then disconnects when I start to explain my issue.
  2. TVS Electronics Ltd. Ab Services , sco-28 ,2nd floor , sec 20-d chandigarh (0.6km) 9814957930 -> Rejecting calls.



  • Hi, 

    Apology for the experience. For now, request you to please visit the service center. Please share the RMA via PM if you have any issues during service or any issues confirm via PM as well.

  • @ARP_ASUS I requested for pick up and drop repair service 2 days ago, but there's no update after that, every time I contact your support team they say that the PUR team will call you in the next 24 hours.

  • Is it picked up?

  • @ARP_ASUS No, they call me at night time after every few days and tell me that my address is partial, I confirm the address with them and then this cycle continues. This is the same address to which Flipkart delivered my phone how come now you have an issue with it at the time of pickup?

  • this is the excuse of a carrier who has no other delivery / pickup on the way :)

    Go to Google Map and send your position in GPS coordinates


    Care to reply?

    I've packed the phone in the box that your team sent but no one is coming to pick up it for the last 4 days. Your support team is clueless.

    Case ID: A2110032303-0003

  • Hi,

    Check your inbox message

  • @ARP_ASUS @CH_ASUS @Gustav_ASUS @Falcon_ASUS

    Why you are not replying to my DM's? It's been nearly a month since my phone's WiFi stopped working and it's still not repaired.

This discussion has been closed.