Asus Rog 5s Pro Charger not charging phone

Please tell us some basic information before asking for help:

  1. Model Name: Asus Rog 5s Pro
  2. Firmware Version: 18.1220.2109.131
  3. Rooted or not: No
  4. Frequency of Occurrence: 100%
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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The Asus charger seems to only not charge when I try to connect it to charge my Asus Rog 5s Pro phone. The battery will not go up nor will it go down.


Troubleshooting method:

When the Asus charger is connected to my Macbook Pro 15 (2019) laptop, it will charge the laptop. Thus I can conclude that the Asus charger is not bricked.


When I use a macbook charger and connect it to the Asus Rog 5s pro phone, the phone will charge. Thus I can conclude that the Asus Rog 5s Pro phone ports are not faulty.

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