Front camera

ivrabec985ivrabec985 Level 1
edited October 5 in ZenFone 8

I have bought Zenfone 8 couple of days ago.

Front camera was taking great photos but after all the updates I can't get a single sharp photo.

All photos from front camera are blurry. Its like camera can't focus at all.

Back camera is taking fine.

Don't know what to do :(

Comments

  • I just did factory reset but it's the same.

    When I try to take a photo with a Front camera, it says Move farther to improve focus. No matter how far I reach my hand, the photo is blurry

  • Hi @ivrabec985 ,

    1. Are you on the latest firmware version, 30.12.112.22?

    You can check that following:

    Settings>System>About Phone>Software information

    2. If you are on the latest then I'll suggest you to check on SMMI test:

    Open Calculator> type ".12345+=">SMMI TEST>Single Test>Front Camera Capture Test

    If any of the SMMI tests fails, indicating high possibility of faulty hardware, kindly bring your device to the nearest ASUS repair center for device checking: https://www.asus.com/support/Service-Center-All-Countries/

  • ivrabec985ivrabec985 Level 1
    edited October 10

    hi,

    i did that test and front camera didn't pass the test.

    i came to the store where i have bought the phone and they sent the phone to the service.

    i'm quite sad because of that because it is a brand new phone. it was marked as DAP (death after purchase)

    i wonder how long will it take to be fixed.

    im hoping it will be with me in less than 15days.

  • micheledgamicheledga Level 1
    edited October 18

    Hello i'm facing the same issue, https://zentalk.asus.com/it/discussion/54017/fotocamere-sfocate-dopo-ultimo-aggiornamento-30-12-112-22/p1?new=1


    Update: looks that the problem is the Update of Android 12 beta recieved. I return back to android 11 as described in the "Android-12-Beta" page


    Best regards

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