GPS problem

cheng_5931cheng_5931 Level 1
edited October 1 in ROG Phone 5

Please tell us some basic information before asking for help:

  1. Model Name:ROG 5
  2. Firmware Version:18.0840.2109.176
  3. Rooted or not: not
  4. Frequency of Occurrence:Both versions are the same, no GPS positioning
  5. APP Name & APP Version (If your issue relates to the app):Google map and Waze

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


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Comments

  • Hi @cheng_5931,

    I will move your thread to the correct section in ROG 5 ;)

    Regarding you GPS issue, you could try troubleshooting the following steps:

    ·        Make sure that Google Maps / Waze has location permissions set to 'Allow all the time'.

    ·        Make sure Google Location Accuracy is enabled. (Settings -> Location)

    ·        Clear cache files system-wide. (Settings -> Advanced -> Mobile manager -> Cleanup)

    ·        Clear the cache of the LocationServices system app.

    ·        Make sure both Wi-Fi and Bluetooth scanning is enabled in Location settings.

    ·        If none of the steps above improve GPS performance and you haven't performed a factory reset, please do so.

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