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GPS problem

cheng_5931
Star I

‎09-30-2021 05:35 PM

Please tell us some basic information before asking for help:
Model Name:ROG 5
Firmware Version:18.0840.2109.176
Rooted or not: not
Frequency of Occurrence:Both versions are the same, no GPS positioning
APP Name & APP Version (If your issue relates to the app):Google map and Waze
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
screenshot-20211001-083122776.jpg
screenshot-20211001-083114849.jpg

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1 REPLY 1

Irene2_ASUS
Zen Master I

‎10-01-2021 04:35 AM

Hi @cheng_5931,
I will move your thread to the correct section in ROG 5 😉
Regarding you GPS issue, you could try troubleshooting the following steps:
·        Make sure that Google Maps / Waze has location permissions set to 'Allow all the time'.
·        Make sure Google Location Accuracy is enabled. (Settings -> Location)
·        Clear cache files system-wide. (Settings -> Advanced -> Mobile manager -> Cleanup)
·        Clear the cache of the LocationServices system app.
·        Make sure both Wi-Fi and Bluetooth scanning is enabled in Location settings.
·        If none of the steps above improve GPS performance and you haven't performed a factory reset, please do so.
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