ROG Phone 5 Wifi and Hotspot Stopped Working

CudozCudoz Level 1
edited January 11 in ROG Phone 5

Please tell us some basic information before asking for help:

  1. Model Name: ROG Phone 5
  2. Firmware Version: 18.0840.2109.176
  3. Rooted or not: No
  4. Frequency of Occurrence: Always. Suddenly Stopped Working
  5. APP Name & APP Version (If your issue relates to the app): Not Related to App

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


  1. Ruddenly wifi stopped working and Hotspot shows error.
  2. Restarted
  3. Reset Netowork Settings
  4. Prayed 🥲
  5. Did not do factory reset as I have seen enough people saying it does nothing.


  • Here are some screenshots.

  • Hi, 

    Apology for the experience. For now, request you to please visit the service center. Please share the RMA via PM if you have any issues during service or any issues confirm via PM as well.


  • CudozCudoz Level 1
    edited October 2021

    Visiting Service center today. Called them before hand and they said Data no assurance. Took Backup.

    Then did a full factory reset. News flash. No Change. Same issue persists.

    Going to service center today. They said no parts are readily available. Phone needs to be submitted and it may take 1/2 weeks.

    So people, make sure you have a backup phone even if you buy a flagship device. Should have stayed with OnePlus. Worst experience.

  • Same issue suddenly facing from 2 hours ago...

    Is there replacement of product entirely?

  • CudozCudoz Level 1
    edited October 2021

    Take it to Service Center directly brother. Before that Take data backup of everything on your phone and after that do a factory reset. If you are lucky and 1/10000 cases then it might work.

    They won't replace the product entirely but only parts. In this case what I have been hearing is the motherboard might be replaced. But can't say for sure if that will be case every time.

    I visited the service center yesterday and they gave me following timelines.

    If Found Software Issue : 1/2 days

    Any Hardware issue: 4/5 Days

    Any parts/Motherboard need to be replaced: Depends on parts availability. Apparently ASUS service centers do not have parts available readily.

  • CudozCudoz Level 1
    edited October 2021

    True That. I have used OnePlus X, OnePlus 5, OnePlus 6T and OnePlus 7. Never faced any issues with the phones. Not even once visited service centers.

    Got into E-sports in Call Of Duty Mobile and wanted a phone with better display refresh rate (90/120 Hz). Was confused between ROG 5 and OnePlus 9 Pro. Should have bought the 9 Pro.

  • I did visit the service center. They could not give a specific turnaround time. They said everything depends on parts availability. Please fix this. It is 2021 and no one likes to buy a 50K INR phone and then wait for 2/3 weeks when anything happens. Worst After Sales Service.

  • How to send you the RMA number? It's been 5 Working days and I haven't got a single update from the team. How will you guys grow if this kind of things will keep on happening?

  • Yes. It's not just the problem with ROG 5. It is the problem with ASUS India Department. Just got off the phone with ASUS Service Center. They said the Motherboard is not even available in India Main Warehouse/HUB.

    They need to order the motherboard from Taiwan it seems. It will take a month to arrive.

    You pay 50000 for a phone. Then go round and round on waiting on service. A big company such as ASUS can't even keep their spare parts stocked. What a shame !!!

  • Got the phone after almost a month. Wifi and hotspot are working fine now. They replaced the mother board.

    All data have been erased.

    Now there's a new issue. The air triggers are not working now. Well Done Asus. Good Job.

  • Air Triggers Not working in which way? In general or in game?

  • In game, in general both. I tried doing a hard reset again. And while setting it up it asks to set those up. But they would not detect.

    In game I tried too but it won't work.

  • You will be one lucky person if they give your phone back within 2-3 weeks. I submitted my phone on October 5, they haven't returned it yet.

This discussion has been closed.