The Worst service by Asus

rai.ayush37rai.ayush37 Level 1
edited November 2021 in ROG Phone 5

I got my Rog 5 two months back. Two weeks ago after the latest update my wifi option stopped working. Then triggers too. I took the phone to service center for checkup. After 3 days with no information from the center, i called them to ask about it. They told me that there is a problem with the motherboard and it needs replacement. In just two months without any damage the motherboard got corrupted.

Further when i called customer care, they told me that it would take time and the part is shipped and all. Talked to them about replacement but was told only 7 day replacement is offered on the device.

With more than 10+ calls to customer care and to the service center. I was told to wait for 25 days for the motherboard to be delivered.

25 days to get my new phone repaired. wow.

With now more than 10more calls to the customer service and being told a week ago that higher ups would call and getting no call from them.

I called customer care again and i got to know that it was just 25 days to get the motherboard delivered. Its gonna take a week more for the phone to be repaired.

First phone from asus. A total waste of 50k and time too. The worst service from any phone company as of yet.

Big suggestion- Dont waste money on this. Buy some other phone


  • Hi rai.ayush37,

    Really sorry for the experience. You should soon receive your phone. If you have any issues post service please PM me with your RMA no.

  • I got my phone back 21 days later..

    Really pathetic after sales service for this so called Gaming Flagship by Asus

  • It took 21 days only for you my friend.

    I gave my phone to the service center on 14th September and it's 6th October now and My phone is still in repair. The complete repair date for my device has changed from- 10th October to 14th October and now 29th October.

    20+ calls to customer care and realized that this is by far the worst service.

    Soo much for a flagship by ASUS

  • Well, that's still less than what I am going through. It's been 70+ days. Within the next few days, I should receive my handset (5Z).

  • So sorry for you, really pathetic..

    I also went there two times, first time they called me told me my device is ready for pick up, when reached there they told me camera did not function properly 😅👍

    2nd time after 7 days of 1st time, then new problem starts, RGB light not working at all, not pick that faulty device..

    Last time(01.10.2021) got lucky, atlast received my device also my IMEI nos changed after MOBO change

  • Really Pathetic!

    I don't buy Asus products from Now on..

    Never seen such a after sales service, worst must say..

    Finger crossed for you my friend hope you will get your device soon 👍👍

  • Just abandon ASUS for good! That's all I learnt from my and others' experience on this forum.

  • CIGCIG Level 2

    exactly the same story with the service asus Israel, this is just the worst service that I have seen in my life, certainly not when I will not buy equipment from asus, not a computer, not screens, not more phones, because in the event of a breakdown (which is not so scary ) you will be thrown on the phone like a prostitute ...

    after repairs, they brought me a phone with a broken back cover, and for a month they have not wanted to change it, it's just a shock ...

  • One of the best lesson teaching us to view their forum before we decide to buy another device in future...

  • To really help it depends on the time between the release of the model and the purchase, it often takes 3 to 4 months to have a global vision and often when you decide to buy a new smartphone it is because the previous one is in the process. to die.

  • I guess it's just luck. I am very pleased. Thank God

    Rog phone 5 16/256

  • Neel007Neel007 Level 2
    edited October 2021

    I m facing trigger issue after last month update. Only 3 month use phone and admin said that its a hardware issue. But i m not going to repair my device. Asus service centre takes 1 to 2 months to repair and i used my phone very carefully no single scratch in my mobile. Rog 5 is my 3 rd asus phone. My 1st asus phone was asus zenfone 2 laser .it used this phone almost 4 years. Because of this mobile i braught asus 5z and then rog 5.

    Now i am thinking i brought asus phone because its hardware quality is superb . But rog 5 hardware quality is very cheap quality. I read every discussion in asus forum.

  • I would like to give them a chance n I'll buy again if I see a change in the way Asus deal with our issue responsively n responsibly (not avoiding issue by hiding n no reply);

    But I don't hv high expectations anymore after few issues posted (to avoid from hopeful become hopeless).

    As I mentioned in another thread this phone hardware is premium (for me) but its software is the most unstable one I hv ever experienced. Asus should get all the software issue solved before launching n not burden after sales support team.

    Guess I'll keep this phone as a mp3 player if I'm afford for another brand in near future..

  • Update 2.0:

    1 Month after giving it for repairs. The executives at the service center told me that the parts couldn't be delivered in a whole month. So they have decided to swap the device.

    1 week gone by again. and still no device for me. Been told more than 4 times by all different customer care executives that a higher authority would contact and help.

    Still waiting for it.

    If anyone wants to buy a premium phone, good quality and service. Go for any other brand than ASUS.

    ASUS has the worst service. The worst by any company.

This discussion has been closed.