My laptop freezing randomly while idle or while watching videos

SamerLOLSamerLOL Level 1
edited October 2021 in Others

  1. System: Windows 10 Home
  2. Model: Rog Strix G713QM-ES94
  3. Frequency of occurrence: Constant
  4. Reset OS: No
  5. Screenshot or video: yes

Battery or AC: ACS

Hello guys,

My laptop I bought 2 months ago. some times while idle or watching videos on NetFlix. it freezes and starts not responding until I press the Power button to shut down and power it up again.

I tried to see Event Viewer see if anything could help, but found out no logs for the moment when shutdown.

What should I do?



  • Hi there,

    The issue only happen with Netflix? or also with other video?

    You watch Netflix by its APP or browser?

    Thank you.

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