IR Camera not working

John_ThomasJohn_Thomas Level 1
edited November 2021 in ZenBook


Processor Intel(R) Core(TM) i7-10510U CPU @ 1.80GHz  2.30 GHz

Installed RAM 16.0 GB (15.8 GB usable)

Device ID 66D05970-6CB2-432A-9262-XXXXXXXXXXXX

Product ID 00325-96673-XXXXXX-AAOEM

System type 64-bit operating system, x64-based processor

Pen and touch Touch support with 10 touch points

Edition Windows 10 Home

Version 21H1

Installed on ‎10/‎08/‎2020

OS build 19043.1237

Experience Windows Feature Experience Pack 120.2212.3530.0

  1. Battery or AC: Both
  2. Model:  ASUS ZenBook 14 UX434FAC
  3. Frequency of occurrence: Persistent / Always
  4. Reset OS: No
  5. Screenshot or video: No

Detailed description:

The facial recognition stopped working on the previous windows update. I have uninstalled camera drivers (both) and uninstalled the bio IR driver. On restart, the camera drivers reinstalled, however, IR did not.

Camera response, before and after the change was very low refresh rate and extremely poor video quality. I have had to resort to an external Logitech camera. I would like my IR facial recognition and login back.

So far, this laptop has been awesome until microsoft messed it up.


  • Hi there,

    Which windows update was it?

    And can you uninstall that update to see if it brings the camera back to work?

    Thank you.

  • I have reported this like half a year ago and nothing changed.

This discussion has been closed.