4month old ROG5 Fingerprint sensor missing
Please tell us some basic information before asking for help:
- Model Name: ROG 5
- Firmware Version: 18.0840.2107.151
- Rooted or not: no
- Frequency of Occurrence: first time
- APP Name & APP Version (If your issue relates to the app): Fingerprint sensor
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
So my ROG5 got a problem just now, the phone just suddenly couldn't detect my sim card, after a restart it appear to be normal again but fingerprint sensor is missing.
and the moment i launch SMMI_TEST (test hardware), it skip the fingerprint sensor instead and start on 3rd test (wifi test).
after a factory reset, during phone setup on fingerprint page.
It just show the following message:
Enrollment was not completed
Fingerprint enrollment didn't work. Try again or use a different finger.
it seems like the sensor component is busted.