Zenfone 7 Pro keeps shutting down

zwometerzwometer Level 1
edited September 18 in ZenFone 7 Series

Please tell us some basic information before asking for help:

  1. Model Name: Zenfone 7 Pro
  2. Firmware Version: 30.41.69.89
  3. Rooted or not: not rooted
  4. Frequency of Occurrence: every few minutes
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Hi!

Since yesterday my Zenfone 7 Pro keeps shutting down every few minutes, when it is not in use or unplugged. The battery is fully charged and i've already done a full reset.

Comments

  • According to your description, it is recommended that you go to the service center to confirm.

  • Hi @zwometer,

    If you continue experiencing freeze/restart problems we advise you to take your device to a local service center.

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