ZenScreen Go MB16AHP - Frozen / Power Button Unresponsive

daniel.stennett

1. System:
2. Battery or AC: Battery and AC
3. Model: ZenScreen MB16AMT
4. Frequency of occurrence: Suddenly happened today
5. Reset OS: unresponsive
6. Screenshot or video: video attached

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Detailed description：

The button led is yellow but the button is unresponsive. pressing and holding both buttons does nothing.

The screen is completely unresponsive. connecting USBC or hdmi does not affect it.

daniel.stennett

Unresponsive screen.mp4

Video attached:

Blake_ASUS

Hi Daniel,

Please leave the monitor idle for a while.

And long press the 2 button together to reset.

If it still can not boot up, please kindly send the device to our service center for further examination.

Sorry for the inconvenience caused.

Thank you.

daniel.stennett

https://zentalk.asus.com/en/discussion/comment/186116#Comment_186116

long pressing both buttons together is not resetting the device.

How do I send it back?

Serial: K6LMTF167489

Blake_ASUS

Hi Daniel,

Please refer to below link

https://www.asus.com/au/support/Service-Center/Australia

Thank you.