face recognition and camera latch

AlexS97AlexS97 Level 1
edited October 2021 in ZenFone 7 Series

Please tell us some basic information before asking for help:

  1. Model Name: Zenfone 7 Pro
  2. Firmware Version: Last one
  3. Rooted or not: Not
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


Hi! As you know, when you put the camera latch, you can't flip the camera anymore, it says "please unlock the latch on the asus cover", you can't flip the camera for selfie mode and the motor is not actuated, but when the screen is locked and you have face recognition ON, when you press back, the camera is retracting and I am afraid that it causes engine wear because it is actuated in vain. The motor should not be actuated by itself at all when the latch is on. This doesn't happen when you want to flip it in the camera application, it happens only on face recognition.

Listen carefully at the end.


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