I can commence by saying that my phone returned around mid-september, and I am still using it. I noticed that it doesn't get as hot and the fingerprint seems less responsive. Still enjoying the phone, and so far I haven't seen anyone have the issue for a 2nd time. So when you have it back, it should be a great phone. Also android 12 full release is expected around december. With loads of beta testers having sacrificed their phone to work out the bugs, unlike oneplus which will get android 12 this month most likely. I think we can be happy with our zenfone, if the issue stays gone forever.
Yes. We have some same cases in Taiwan, and in some of shopping wetsites, have been pushing the huge discount on 16g/256g model that sold only on NT19990. Approximately equal to USD $ 699. However, Asus seem not find the root cause for this issue. Of course ,the special price definitely does not attract me nothing!!! Who is willing to keep this damn phone as our secretary!!
I pounced on the 16gb/256gb when the price fell below $680. In my country, this configuration has since a few days ago disappeared from all e-retailers.
We closed October with the following results: total 57 people with a problem appeared on the zentalk forum + 1 person from 8flip
August = 11 cases,
September = 20 cases
October = 26 cases
The average time from production date to failure is approximately 4 1/2 months (it's not use time).
In my opinion, there is no indication that the situation will improve, but it is very important that there are no cases of repeated ramdump after repair (have to wait, but also it may also be due to the low probability of failure by one user)
NT19990 is equal to MYR2976 in Malaysia. Thats still a high price...
In My Country this same model 16gb/256gb varian also got push in discount and right now is MYR2599 equal to NT17451 and in USD is 626. The price keep getting lower by MYR100 each month starting from this problem occurred in september.
Would be interesting to know how people with this issue have been using the phone e.g. filling storage, intensive apps heating, shock, charging routine
Rather than defective components or manufacturing defect could it be a general design vulnerability that's causing a failure in certain circumstances?
My nightmare with Asus is over. Sold the phone off yesterday, for £420, loosing almost half the value, but at least I won't have to worry about the phone dying on me. Never again will I touch anything Asus.
Regardless of what caused the ramdump, at the end of the day, any phone shouldn't suddenly die like that specially if you are paying a premium price. Dying phone, within months of use = defect.
I just got the message from service that they finished the fix in 3 days and they will send my phone back. I am curious, and according to helpdesk the motherboard was not replaced but some other part(s). I hope everything will be fine. I'll keep you posted.
Comments
production was 05.2021 for mine
I can commence by saying that my phone returned around mid-september, and I am still using it. I noticed that it doesn't get as hot and the fingerprint seems less responsive. Still enjoying the phone, and so far I haven't seen anyone have the issue for a 2nd time. So when you have it back, it should be a great phone. Also android 12 full release is expected around december. With loads of beta testers having sacrificed their phone to work out the bugs, unlike oneplus which will get android 12 this month most likely. I think we can be happy with our zenfone, if the issue stays gone forever.
Yes. We have some same cases in Taiwan, and in some of shopping wetsites, have been pushing the huge discount on 16g/256g model that sold only on NT19990. Approximately equal to USD $ 699. However, Asus seem not find the root cause for this issue. Of course ,the special price definitely does not attract me nothing!!! Who is willing to keep this damn phone as our secretary!!
Okay so now I'd just crank up the limits knowing it makes no difference...
Exactly, S21 and Xperia 5 iii are the only competitors. S21 has came down in price by a lot too.
S22 is rumored to have 6.06" but judging by the chip shortage, I'm not so optimistic you can get it in 2022 Q1.
Maybe ASUS could surprise us with a "fan edition" of sorts within that time.
I pounced on the 16gb/256gb when the price fell below $680. In my country, this configuration has since a few days ago disappeared from all e-retailers.
Thanks a lot! How long did it take to get it repaired and returned?
How is the repair quality?
Can you see any repair marks or does it Still looks never opened?
We closed October with the following results: total 57 people with a problem appeared on the zentalk forum + 1 person from 8flip
August = 11 cases,
September = 20 cases
October = 26 cases
The average time from production date to failure is approximately 4 1/2 months (it's not use time).
In my opinion, there is no indication that the situation will improve, but it is very important that there are no cases of repeated ramdump after repair (have to wait, but also it may also be due to the low probability of failure by one user)
NT19990 is equal to MYR2976 in Malaysia. Thats still a high price...
In My Country this same model 16gb/256gb varian also got push in discount and right now is MYR2599 equal to NT17451 and in USD is 626. The price keep getting lower by MYR100 each month starting from this problem occurred in september.
Would be interesting to know how people with this issue have been using the phone e.g. filling storage, intensive apps heating, shock, charging routine
Rather than defective components or manufacturing defect could it be a general design vulnerability that's causing a failure in certain circumstances?
I think the habits of use do not matter (I know this thread from the beginning)
Yesterday i´ve received my phone back from service.
All works as intended.
The low heat development is noticeable.
No marks on the Body from Service it looks like never been opened.
Imei No. for Slot 1 and 2 has changed.
My nightmare with Asus is over. Sold the phone off yesterday, for £420, loosing almost half the value, but at least I won't have to worry about the phone dying on me. Never again will I touch anything Asus.
Unfortunately there is no alternative phones available on the market.
I Love the Size
I Love the Power
I Love ZenUI
I run the CPU test with Geekbench 5 and get following Information from the App.
Single Core Score = 1115
Multi Core Score = 3454
Motherboard = lahaina
CPU = ARM ARMv8
Identifier = ARM implementer 65 architecture 8 variant 1 part 3396 revision 0
Cluster 1 = 4 Cores @1.8GHz
Cluster 2 = 3 Cores @2,42GHz
Cluster 3 = 1 Core @2,84GHz
Maybe someone with the Original working Phone can check that also with Geekbench 5 just to see is there a difference or not
Would be really Interessting.
Regardless of what caused the ramdump, at the end of the day, any phone shouldn't suddenly die like that specially if you are paying a premium price. Dying phone, within months of use = defect.
Eyyyy congrats! Such a relief wasnt it? What phone did you replace it with?
I just got the message from service that they finished the fix in 3 days and they will send my phone back. I am curious, and according to helpdesk the motherboard was not replaced but some other part(s). I hope everything will be fine. I'll keep you posted.
650 € for the basic model is not premium price compared to Sony (Xperia 5 III) Samsung or iPhone.
Same, same
Single 1109 and multi 3419 but that's negligible
thank you for testing