New Bugs Introduced with the latest update!

Please tell us some basic information before asking for help:

  1. Model Name: Asus Rog Phone 5
  2. Firmware Version: 18.08402107.151
  3. Rooted or not: No
  4. Frequency of Occurrence: All the time
  5. APP Name & APP Version (If your issue relates to the app): Not related to any app

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Ever since I updated my phone to the latest firmware, I've been facing so many problems. I've already tried factory reset and stuff.

Problems that I am facing:

  1. Phone doesn't vibrate when receiving calls (Vibrator motor works fine)
  2. The proximity sensor is also broken, I found a fix for this by calibrating using an app from Play Store. For now this is fixed
  3. The phone would randomly shutdown when opening armoury crate
  4. Wi-Fi calling broken (got my sim also replaced, Wi-fi calling works fine on other phones)

I'd also like to add that I did the calculator test, both the proximity sensor and vibration tests are failing. The proximity test passes if I calibrate the sensor.

P.S. I am not sure this issue would be fixed If I visit a service center. This can only be fixed from Asus's end by pushing a firmware update.

Any suggestions, what should I do?

Comments

  • Hi ketoweb,

    If the SMMI test fails. Mostly it is something to do with hardware. In very rare cases Software push might help or Factory reset. It would be better to visit a service center.

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