Callers complaining about hearing themselves.

Sound problems Headphone doesn't work. Callers complaining about hearing themselves.

chmulder Level 1

August 2 edited September 3

Please tell us some basic information before asking for help:

  1. Model Name: Rog Phone 5
  2. Firmware Version: WW_18.0830.2101.86
  3. Rooted or not: not
  4. Frequency of Occurrence: all the time
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Hello,


Trying to get music, media and Whatsapp calls and sound recordings playing via my headphone, but it just keeps on playing via speakers. Tried another headphone and another aux speaker, but it will not work. They function on other devices, so it must be the phone that doesn't switch to the headphone.

Second problem is callers hearing themselves back very load. They say it is very annoying. Is there something to to about it with the settings?

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Comments


  • Gustav_ASUS mod
  • August 27
  • @chmulder You should be able to switch the media output:
  • Press the volume button -> Click on the icon with the sliders below the volume slider -> Output icon -> Choose your earphones.
  • Quote Like
  • Irene2_ASUS mod
  • August 27
  • Hi @chmulder,
  • 1.I see you are running on a very old firmware, are you getting automatic update notifications?
  • 2.Could you try with latest update WW-18.0840.2107.151?
  • Thank you!
  • Quote Like

This discussion has been closed.

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It is not so handy that the discussion is closed already:-(. I am very busy, so I have tot schedule in to look at this forum and many times something important change plans. I know this is a games phone, but I bought it as work phone. The problem with the headphone cannot be changed in settings at that moment. However, after turning off and on a couple of times, it is (self)fixed. The problem with callers hearing themselves seems to be callers that call via company phone centrals.

The phone has now version 18.0830.2101.86 and the phone is (and was) set to update automatically. So why I had old firmware I really don't know. Maybe my continent is later?

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