Problem Charging Asus Rog 5

Please tell us some basic information before asking for help:

  1. Model Name: Asus Rog 5 (ZS673KS)
  2. Firmware Version: 18.0840.2107.151
  3. Rooted or not: No
  4. Frequency of Occurrence: Always
  5. APP Name & APP Version (If your issue relates to the app): N/A

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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My phone have a problem with charging. It is losing battery power and it does not make a confirm sound when it is plug in. The cable is not the problem, I manage to recharge other devices with them. I've notice that firmware version 18.1220.2107.115 for the Asus Rog 5s (ZS676KS) has a hotfix for it ''seldomly'' fail to charge. I was wondering if Asus Rog 5 (ZS673KS) are getting the same?

Thank you

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