Laptop Automatically Turned On when Plugged In

ahayam.tugas1ahayam.tugas1 Level 1
edited October 2021 in ZenBook
  1. System: Windows 10
  2. Battery or AC:
  3. Model: Zenbook um425ia
  4. Frequency of occurrence:
  5. Reset OS:
  6. Screenshot or video:

========================

Detailed description:

My laptop is automatically turned on when plugged in, and when the power cord is removed, the laptop suddenly turned off. The laptop also can't be turned on without plugged in the power cord, although the battery indicator shows that it is fully charged.

Comments

  • Hi there,

    Please unplug the adapter, and long press the power button for 40 second to reboot the device.

    And also check if your are having the latest BIOS.

    If so, enter BIOS and load default setting again.

    If none of the above action works for you, please kindly send the device to our service center for further examination.

    Thank you.

This discussion has been closed.