Fingerprint unlock disappearing in split of second

I am unable to use any app which requires unlocking from fingerprint unlock, the fingerprint unlock screen (attached screenshot) comes and disappear in split second before i place my finger in fingerprint unlock. It only works for one time after i restart my phone but starts happening from second time. I tried starting my phone in safe mode but it did not tixed the issue

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Comments

  • Hi, kindly help us with the following information to find a solution to your query.

     1. Name of the Asus device you are using.

     2. Firmware version your device is on.

  • Hi,

    Device Name - ASUS_Z01RD

    Build number - QKQ1.191008.001.WW_user_100.10.107.123_20210131release-keys

    Fingerprint version - v1.04.07.13

    Android version - 10


    One more information Fingerprint which is under microsoft work profile is working fine to open work apps. As of now i have deleted fingerprint from device security.


  • We'd request you follow the below steps:

    1. Clear system cache.

    2. Try the same under safe mode:

    Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode

    # How to enter and exit "Safe Mode"

    https://www.asus.com/support/FAQ/1005163/

    3. If still you face the issue factory reset your phone after taking a full backup: https://www.asus.com/support/FAQ/1006346/

    4. Last option would be to visit the service center to have a check. Locate here: https://www.asus.com/in/support/Service-Center/India

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