Zenphone 6 stops charging with some chargers only

bydejastrzebskibydejastrzebski Level 1
edited October 2021 in ZenFone 6

Please tell us some basic information before asking for help:

  1. Model Name: ZS630KL
  2. Firmware Version: 18.0610.2106.156
  3. Rooted or not: NOT
  4. Frequency of Occurrence: always
  5. APP Name & APP Version (If your issue relates to the app): ---

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Hello!

My zenphone 6 stops charging after 1 or 2 minutes charging in some chargers only, including the original one. I have a external battery that is able to charge the cellphone and is able to be charged by the Asus charger. But the phone stops after a couple of seconds using the original charger ( or any other that I found so far )


I believe this started after the android 11 update.

Comments

  • Hi @bydejastrzebski,

    If you are still facing this issue I will recommend you to contact your local ASUS Service Center.

  • I have the same problem. When using QC charger the phone sometimes just stops charging after like 2 minutes. Sometimes it takes a couple of tries of plugging / unplugging the charging cable for the phone to keep charging. This is very inconvenient because for example today I found my phone at 2% in the morning because it was plugged in the whole night, but didn't charge.

  • Unfortunately, I face the same issues, especially while using a non-Asus charger respectively cable; despite being a branded one, e.g. from [email protected]

    May I know the recommended solution? Many thanks!

This discussion has been closed.