Zenfone 8 Hard-Bricked after firmware update
jennebumke
Level 1
Hey Asus (community)!
This morning my unrooted Asus Zenfone 8 (8GB 128GB) black model bricked itself, two days after the last firmware update. I think this could be part of the reason, so I just want to send out a kind warning to anyone out there to wait with installing this upgrade. I don't recall the name and time of the update, I cannot check because, well, my phone literally is hard-bricked.
Happened between 6AM and 7AM while I was not near my phone. It won't turn on. It won't respond to charging, power button (in all combination with volume buttons up to 1 minute).
I still really enjoyed the phone for the past 2,5 months, I think about returning it and buying a new one. All pictures and videos are lost, but I can cope with losing that.
What else could it be, I wonder?
Comments
I advise you to read this:
Asus hasn't made any statement on this matter ... !
I did read through, but these seem soft-bricked phones where the phone still seems to power up and show a RAM dump, I don't have that at all. It's just an unresponsive black screen.
I had the same as you, I think it's the same problem - maybe just different symptoms?
Perhaps, either way there's not much out there and I'm just making sure I send out my problem as exact as possible. I was hesitant about writing something about it, but my friend asked me if I made a post. That pushed me to at least share my experience, so I think not everyone who experienced it will write a post on forums like us, but it must be done by someone as this seems like a bad selling point that needs to be adressed.
I don't want to backtalk Asus, I hope to see them taking note of the matter and attempt to fix it. And as a service engineer myself (in a totally different department), I know that can be difficult when the issue seems to be happening random.
You did well that you wrote! I have the impression that this action may end tragically for the asus department responsible for releasing zenfone 8. Very interesting when they run out of parts. In my country, there are regulations saying that the repair cannot take longer than 45 days.
@jennebumke If you haven't done so already, please contact a local ASUS service center and explain your issue to them. Thanks for making a post about it here on Zentalk as well. I'll send you a PM with some follow-up questions as well.