3rd Time Asking for Support: Setting external monitor as primary shifts Zenbook Duo ScreenPad+ above

Steve123Steve123 Level 1
edited September 1 in ZenBook
  1. System: Zenbook Duo
  2. Battery or AC: Both
  3. Model: UX481FLY
  4. Frequency of occurrence: Every time
  5. Reset OS: Brand new unit
  6. Screenshot or video: Below

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Detailed description: I have a dual monitor set-up. If I try to position either of the external monitors (top left or right) as my primary display, Windows shifts the ScreenPad+ above the main laptop display (see screenshot). I have tried every possible configuration and this cannot be changed.

External monitors are plugged in via a USB 3.0 Plugable dock, HDMI and DVI.

What is going on? This is unacceptable considering my workflow.

I've tried just 1 display, I've tried different cables, I've tried all these positions:


Attached, once again, is a screen recording of what happens.


Why after asking this question two times before have admins not responded and then just closed the thread, @Blake_ASUS & @Falcon_ASUS? I've been dealing with this issue for almost one year now. Do you guys not actually care about your customers?

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