Whatsapp not recognising file manager

mistcallermistcaller Level 1
edited October 2021 in ZenFone 6

Please tell us some basic information before asking for help:

  1. Model Name: asus 6z
  2. Firmware Version:
  3. Rooted or not: not
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app): whatsapp

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


I am not able to send documents in whatapp

When ever I press document it shows this I am using asus file manager


  • Hi, we request you to provide us your device's latest firmware version. You can follow the below instructions to do the same: Settings -- About -- Software Information.

  • It's on android 11,18.0610.2106.156

  • I am not able to browse other documents present in my phone apart from the documents present in my whatapp folder and whatapp doesn't have access to sd card

  • Hi, can you try out these steps and write back to us:

    1. Please share document extension name - PDF, JPG, PNG, etc. (Do you have the same App to view the content)

    2. Open File Manager => Locate the File => Long press => Share

  • ya from file manager i can share doc but not from whatapp

  • Default file manager which I got with phone and and I have tried Google files also

This discussion has been closed.