Asus ROG Phone 5 - Air Trigger and Game Genie not working

ZT-7369abceZT-7369abce Level 1
edited October 2021 in ROG Phone 5

Please tell us some basic information before asking for help:

  1. Model Name: Rog Phone 5 - OS 11
  2. Firmware Version:RKQ1.201022.002.WW_Phone-18.0840.2107.151
  3. Rooted or not: No
  4. Frequency of Occurrence: All the time, persistent
  5. APP Name & APP Version (If your issue relates to the app): Air triggers, Game Genie

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


Air Triggers stopped functioning. Phone sent to ASUS Sydney centre for a check, came back with Software being updated stating issue fixed.

Soon as I recieved the phone and setup fresh, same issue - Air triggers will not work.

Game Genie crashes all the time with close app/wait popup

Air Triggers not working at all

Both the above mentioned Apps have full permissions, none denied

Have cleared cache of both above mentioned Apps multiple times.

Have factory reset multiple times and tried to setup fresh too

Both apps have foreground mode enabled

Memory cleaner has been turned off too


  • Asus support, a reply would be appreciated.

  • That's hardware problem

    4 Main problems from ROG Phone 5:

    1. Wi-fi and hotspot won't turn on
    2. Air trigger won't function
    3. Phone would automatically restart when it's overheat
    4. Phone would freeze randomly and must force restart to fix it
  • 3 - I don't want to test for an obvious reason but all the android smartphones that I have had since 2.3 have always displayed Overheating followed by a forced shutdown and this at least twice a year, in July / August.

    4 - Any bug application can restart the smartphone, it was the case a few months ago with google news, and more vicious, an update can crash other applications, in March it was System WebView, in June it was Chrome.

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