my mom's zenfone max pro m1 suddenly showing no service

amitmanex

Please tell us some basic information before asking for help:

1. Model Name:
2. Firmware Version:
3. Rooted or not:
4. Frequency of Occurrence:
5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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fussion_ASUS

Hi, we request you to provide us your device's latest firmware version. You can follow the below instructions to do the same: Settings -- About -- Software Information.

amitmanex

android 9

OPM1.WW_Phone-16.2018.2011.78-20201127

amitmanex

https://zentalk.asus.com/en/discussion/comment/183898#Comment_183898

android 9

OPM1.WW_Phone-16.2018.2011.78-20201127

amitmanex

https://zentalk.asus.com/en/discussion/comment/183898#Comment_183898

Android 9 with OPM1.WW_Phone-16.2018.2011.78-20201127

fussion_ASUS

Hi, as we can see your device is not updated to the latest version. If you have not received an auto-update message yet, you may click on the following link to download the latest update manually, request you to read the instructions before upgrading and take a full backup of the device before. Click here: https://www.asus.com/in/supportonly/ZenFone%20Max%20Pro(M1)(ZB602KL)/HelpDesk_BIOS/