Microphone does not work when enable loudspeaker

Hairul MirwwaajHairul Mirwwaaj Level 1
edited August 25 in ROG Phone 5

Please tell us some basic information before asking for help:

  1. Model Name: ROG Phone 5 Ultimate
  2. Firmware Version: 18.0840.2107.151
  3. Rooted or not: Non-root
  4. Frequency of Occurrence: Always
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Hi,

My name is Hairul. I would like to clarify that my microphone does not work after i enable my loudspeaker during on call. Is there any settings i need to change or this is firmware issue?

Thank you.

Comments

  • Hi @Hairul Mirwwaaj,

    1.Does your microphone work if you're not using loudspeaker?

    2.Does the microphone work if you turn loudspeaker off again?

    3.Is it the same for other apps than the native calling app?

  • Hi @Irene2_ASUS ,

    Thank you for the response.

    My comments are as per below:

    1.Does your microphone work if you're not using loudspeaker? --> Yes.

    2.Does the microphone work if you turn loudspeaker off again? --> Yes.

    3.Is it the same for other apps than the native calling app? --> Yes. I have tested with WhatsApp video call and Instagram video call.

    Thank you.

  • Hi @Hairul Mirwwaaj,

    Since you are still having issues you can perform and SMMI TEST to check that the microphones are working.

    For that open calculator and input .12345+= -> SMMI Test panel -> single test -> BoardMic test -> start.

    You can check for all the microphones.

  • Hi @Irene2_ASUS ,

    I have tested the mic as you provided. I have attached the screenshot for the results.

    Thank you.


  • Hi @Irene2_ASUS ,

    Hope you are doing well. Is there any update on this matter? Is the issue about version firmware or hardware problem?

    Thank you.

  • I am having the same issue as well my voice will not be audible if I but in loudspeaker

    kindly help with the issue

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