ASUS - ZenTalk

Hairul_Mirwwaaj · ‎08-25-2021

Please tell us some basic information before asking for help:
Model Name: ROG Phone 5 Ultimate
Firmware Version: 18.0840.2107.151
Rooted or not: Non-root
Frequency of Occurrence: Always
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Hi,
My name is Hairul. I would like to clarify that my microphone does not work after i enable my loudspeaker during on call. Is there any settings i need to change or this is firmware issue?
Thank you.

Irene2_ASUS · ‎08-26-2021

Hi @Hairul Mirwwaaj,
1.Does your microphone work if you're not using loudspeaker?
2.Does the microphone work if you turn loudspeaker off again?
3.Is it the same for other apps than the native calling app?

Hairul_Mirwwaaj · ‎08-27-2021

Hi @Irene2_ASUS ,
Thank you for the response.
My comments are as per below:
1.Does your microphone work if you're not using loudspeaker? --> Yes.
2.Does the microphone work if you turn loudspeaker off again? --> Yes.
3.Is it the same for other apps than the native calling app? --> Yes. I have tested with WhatsApp video call and Instagram video call.
Thank you.

Irene2_ASUS · ‎08-27-2021

Hi @Hairul Mirwwaaj,
Since you are still having issues you can perform and SMMI TEST to check that the microphones are working.
For that open calculator and input .12345+= -> SMMI Test panel -> single test -> BoardMic test -> start.
You can check for all the microphones.

Hairul_Mirwwaaj · ‎08-28-2021

Hi @Irene2_ASUS ,
I have tested the mic as you provided. I have attached the screenshot for the results.
Thank you.

ASUS - ZenTalk

Microphone does not work when enable loudspeaker