Gerry Gardner My question is why does it say in My Asus that i am not connected to the internet

gerrygardner1958

1. System: Windows 10 and windows 11
2. Battery or AC: AC:
3. Model: ux371
4. Frequency of occurrence: constant
5. Reset OS: have tried using win 10 and win 11
6. Screenshot or video: screenshot

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Detailed description：

RAJU.MSC.MATHEMATICS

https://zentalk.asus.com/en/discussion/52077/gerry-gardner-my-question-is-why-does-it-say-in-my-asus-that-i-am-not-connected-to-the-internet

allow my asus application in windows firewall or another firewall application

gerrygardner1958

Thanks, I have looked at that already and found 3 entries for Asus all are enabled for access to the internet.

And the fourth entry for MyAsus enabled in/out/bound.

Blake_ASUS

Hello Gerry,

May I have the screenshot?

And the issue happen under Win10 or Win11?

Thank you.

gerrygardner1958

This is windows 11 the same thing with windows 10

Blake_ASUS

Hello Gerry,

The screenshot you took is about "link to my ASUS", which is a function to link your mobile phone with your laptop.

https://www.asus.com/support/FAQ/1041686/

It does not related to the internet function of the laptop.

Can you describe more?

Thank you.

gerrygardner1958

Hi. This may be why I cannot receive any Technical support via the MyAsus app.

I have to email Customer support and ask them to forward my many tech requests.

I have Windows 11 running on my laptop but still the same problem

I have never had so many issues with one laptop and after so many failed tech requests

I have given up with Asus and I have returned the laptop to PC World.

Going back to( HP) for a new laptop

Thanks for your info😅

Blake_ASUS

Hello Gerry,

So there was no option showing when you switch to "Customer support" interface in MyASUS?

Thank you for the feedback anyway.