HALF OF SCREENPAD TOUCH SCREEN NOT RESPONDING AFTER WINDOWS UPDATE
Kavita Vision
Level 1
System: Microsoft Windows 10 Home Single Language
- Battery or AC:
- Model: UX581GV
- Frequency of occurrence: ALWAYS
- Reset OS: CANNOT do it as i will lose the softwares and data.
- Screenshot or video:
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Detailed description：
UPPER HALF OF SCREENPAD TOUCH SCREEN RESPONSE IS NOT WORKING AFTER WINDOWS UPDATE
I do not know exactly after which windows update, but my partial screen of screenpad 2 has stopped responding to touch since June 2021.
The Top half of the entire screenpad does not respond to touch anymore rest all works well with or without touch.
I have tried almost all solutions given on the Asus website still no resolve.
Please help me fix this issue.
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Hi there,
May I have a video or screenshot of the issue?
And can you screenshot your Windows update history from June?
Please double check if you have try to run the Screenpad Optimizer
If it still doesn't work, please follow below FAQ to reinstall all the related drivers in orders.
Thank you.
Hi dear;
I already tried the steps given by this Asus link 5 times using steps exactly as described but there is no fixing of this issue.
I also tried running the Screenpad Optimizer separately twice but no avail even after successful finish it gives same issue.
I attach the screenshots and video for your reference.
Please help me fix this issue as using Photoshop with Pen on the Screenpad was so easy but now due to this half screen issue I am feeling helpless.
Hello Kavita,
Have you tried to press Win+P to switch different project mode?
Yours looks like "duplicate". How about switching to "extend"?
Or press Win+D after rebooting the screenpad.
And I did not see the control center/toolbar showing up on the screenpad.
Please refer to below link, hope it works.
If it sill doesn't work. Can you record a video of how the screenpad looks like when first booting up?
You can use F6 turn off and then on the screenpad.
Thank you.
Hi dear;
I am using extend mode.
Even the control center is active in the Screenpad - I have it on the right side and put it on auto-hidden mode so not visible always. As seen in attached full screenshot.
The Screenpad loads normally like always. Only issue as I described before in video too the touch screen is not responding on the upper half of the Screenpad.
No reply? Please help
Hello Kavita,
Can you help to record another video from a broader angle?
So we can see the whole screenpad at the same time and tell the difference between different part of the screenpad.
Really sorry for the inconvenience caused.
Thank you.