Unable to answer call, touchscreen not responding

laci.kara · August 18

Since the latest update 30.11.51.103 I have experienced sometimes unresponsive screen when I wanted to answer a call. I could not move the ball (answer/reject).

Solution:

I have pressed the lock button (the hardware button on the side) then pressed again to wake the phone, then the screen was responding and I was able to answer the call.

Please investigate the bug.

Thank You!

Irene2_ASUS · August 19

Hi @laci.kara,

Could you try to clear cache on ASUS launcher?

Let me know if the issue persist.

Thank you.

laci.kara · August 20

Thank You. I cleared, I will test it for a week.

Unable to answer call, touchscreen not responding

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