Cannot get Screenpad to work in brand new Zenbook Pro 15 UX535
- System: Windows 10 Home
- Battery or AC: AC
- Model: Zenbook Pro 15 UX535LI
- Frequency of occurrence: Always
- Reset OS: Yes
- Screenshot or video:
I just got my brand new Zenbook Pro 15 delivered today but the Screenpad is not working.
I have already tried this solution before:
https://www.asus.com/sg/support/FAQ/1041344 (sorry cant post links)
It does not work and it brings up the following error message when I get to Step 6 (Running the ScreenPad2 Optimizer)
I have tried pressing F6, but i dont get the Screenpad option, I only get the Touchpad Enable/Disable option. See screenshot.
I called the Asus phone line but they were not useful at all and instead of even trying to help me solve this, the guy wanted me to send my computer for servicing which is super annoying since the computer is not even a day old and I really need it for work. I cant afford to be without a computer for another couple of weeks.
Hope someone can help me solve this!