Quick Questions on Rooting

NaitikKNaitikK Level 2
edited September 2021 in ZenFone 5 Series

Please tell us some basic information before asking for help:

  1. Model Name: Zenfone 5z
  2. Firmware Version:
  3. Rooted or not: NO
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


I have few questions:

  1. Does unlocking bootloader mean rooting one’s phone?
  2. Can ASUS service centers unlock the bootloader? Are they allowed?

My phone was OOW but never rooted. I am convinced that the service center had unlocked the bootloader. They had handed over my handset saying that it was repaired. Besides, the model name changed from ZS621KL to ZS620KL.



  • Hi, we have forwarded your details to our concerned team. They will get in touch with you to solve your issues. 

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