Why is my screen freezing when I touch the right button at the bottom of the screen?

alice.vdp.senealice.vdp.sene Level 1
edited September 12 in ZenFone 7 Series

Please tell us some basic information before asking for help:

  1. Model Name: ZenFone 7
  2. Firmware Version:
  3. Rooted or not:
  4. Frequency of Occurrence: Often
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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My screen freeze when I use the right button at the bottom of the screen. I am unable to turn off the phone, and I have to wait until the battery is fully discharged.

Then, when the phone turns on, it says my data may be corrupted.

I know that the last phone update corrected this bug, yet it came back!!

Comments

  • does it happen when you use the "virtual" power button from quick toggles?? if you open your quick toggles (wifi, data etc) there is that button next to the settings cog at the bottom

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