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AURA Sync turns himself off

szilvio
Star III
System: WIN 10
Battery or AC: both
Model: G733QS
Frequency of occurrence: newly all the time
Reset OS: not yet
Screenshot or video:
========================
Detailed description:
Newly there no function or response for AURA Sync
Every time i open Armoury Crate the lights shuting down and they wont come back no matter what.
After a full shutdown the keyboard lights are back, but if i open Armoury Crate they are gone again.
I've so f.. enough
Anyone else?
22 REPLIES 22

szilvio
Star III
Item                      Version    
----                      -------    
Armoury Crate UWP App     4.1.6.0    
ROG Live Service          1.2.16.0   
AURA Service (Lighting Service) 3.05.06    
Armoury Crate service     4.1.5      
ASUS Aac_NBDT HAL         2.5.1.0    
ASUS Keyboard HAL         1.01.41    
ASUS MB Peripheral Products 1.0.35     
ASUS Mouse HAL            1.1.0.34   
AacAudioHal               1.3.20.0   
AacDispaly                1.1.29     

Blake_ASUS
Community Legend II
Hello szilvio,
Do you remember when did the issue start to happen?
Like after which update or something else?
Thank you.

szilvio
Star III
Hi Blake..
The last time had armoury crate an update..
since the update i have a very slow response time regards to AuRA Sync, and now turns the lights off every time i call up the options from AURA Sync or Lights in general in Armoury Crate.
I've done a BIOS reset and reinstalled Armoury Crate--- no change

Blake_ASUS
Community Legend II
Hello szilvio,
Thank you for the information.
If possible, can you help to record a short video of the issue?
Let me consult more about this.